Privacy Policy

Effective date: [Effective date]

COS Appliance Repair ("we," "us," or "our") is a free referral service operated by [Michael's LLC name] dba COS Appliance Repair, [business mailing address]. We connect homeowners in the Colorado Springs area with independent appliance repair technicians and companies. We are not an appliance repair company. This policy explains what information we collect through cosappliancerepair.com, our phone line, and our text messages, and how we use and share it.

Information we collect

• Information you give us: your name, phone number, email, ZIP code, address or cross streets, your appliance type, brand, age, the service you need, timing, deadlines, property and ownership details, photos, and anything you write in the form.
• Phone calls: when you call our number, we receive your phone number, the call time and length, and, where we tell you at the start of the call, a recording of the call.
• Text messages: messages you send us and your text-message opt-in and opt-out choices.
• Automatic information: basic device and usage data such as browser type, pages visited, referring page, and approximate location, collected through cookies and similar tools.

How we use your information

• To match your service request with a local appliance repair company and pass it to them so they can contact you, quote, and do the work you asked about.
• To contact you about your request by phone, email, and, if you opted in, text message.
• To check request quality, prevent spam and fraud, and keep records of requests and calls.
• To run, maintain, and improve our website and service.
• To comply with law and enforce our terms.

How we share your information

• With the appliance repair company matched to your request. When you submit a request or call us, we share your contact information and request details with up to [2] independent appliance repair companies so they can respond to your request. Participating companies may pay us a referral fee. They use your information under their own privacy practices.
• With service providers that help us run the site and phone line (for example, hosting, CRM, phone and texting providers). They may use it only to provide services to us.
• For legal reasons, when required by law or to protect rights, safety, and property.
• In a business transfer, if the site or our business is sold or reorganized.

Text messaging (SMS) privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent will not be shared with any third parties. Information shared with a matched appliance repair company is limited to what's needed to respond to the service request you submitted.

We don't sell your information for marketing. We do not sell or rent your information to data brokers or advertisers, and we don't share your mobile number for others' marketing.

Cookies and analytics

We use cookies and similar tools to keep the site working and to understand how visitors use it. You can block or delete cookies in your browser settings.

How long we keep information

We keep request and call records for as long as needed to provide the service, resolve disputes, and meet legal and accounting needs, then delete or de-identify them.

Your choices

• Reply STOP to any text to stop texts. Reply HELP for help.
• Email [support email] to ask us to stop calling you, or to ask to see, correct, or delete your information. Depending on where you live, you may have additional rights under applicable privacy laws.

Security

We use reasonable safeguards, but no system is completely secure.

Children

This site is meant for adults. We don't knowingly collect information from children under 13.

Changes

We may update this policy. The effective date above shows when it last changed.

Contact us

[Michael's LLC name] dba COS Appliance Repair · [business mailing address] · [support email] · [719-XXX-XXXX]